Refund policy

Return & Refund Policy

Due to perishable and made-to-order nature of our products, all sales are final. We do not accept returns or exchanges.

If your order arrives damaged, incorrect, or there is an issue with the quality of your order, please contact Ivory Bakehouse within 24 hours of receiving your order. Include your order number and clear photos of the item and packaging so we can review the issue.

If the issue is determined to be our error, we may offer a replacement, store credit, or refund at our discretion.

We are  not responsible for issues caused by improper storage, handling, or delays after the order has been received.